How do I freeze (deactivate) cards?

Freezing a card means making it inactive. Its State is shown as Inactive. A frozen card cannot be used in transactions.

  1. Place your mouse pointer over the Cards menu.
    The Cards menu options are displayed.
  2. Click the Manage Cards menu option.
    The Manage Cards page is opened.
  3. To freeze a single card:
    1. Click the ⋮ icon in the last column for the row that represents the card that you want to freeze.
      The action menu is opened.
    2. Click the Freeze Card menu option.
      This option is available only for cards that are Active (see the State column).
      A confirmation window is displayed.
    3. Click the Confirm button in the confirmation window.
      The card is frozen and its State becomes Inactive.
  4. To freeze several cards at once:
    1. Click the checkboxes in the first column of the table for all cards that you want to freeze.
      Checkboxes are available only for Active and Inactive cards.
    2. Click the Freeze button below the table.
      The Freeze button is active only if you selected at least one Active card.
      A confirmation window is displayed.
    3. Click the Confirm button in the confirmation window.
      If you selected any Inactive cards, these cards will not be included in this process.
      The Batch Card Freeze Details page is displayed with the progress of the batch process.
    4. If you are processing many cards and you expect the process to take a long time, note down the Batch Reference displayed on this page, leave the page, and check progress later: see How do I find a specific batch?.

To make the card active again, you must thaw it.