How do I thaw (reactivate) cards?

Thawing a frozen (inactive) card means making it active again. Its State is shown as Active. A thawed card can be used in transactions again.

  1. Place your mouse pointer over the Cards menu.
    The Cards menu options are displayed.
  2. Click the Manage Cards menu option.
    The Manage Cards page is opened.
  3. To thaw a single card:
    1. Click the ⋮ icon in the last column for the row that represents the card that you want to thaw.
      The action menu is opened.
    2. Click the Thaw Card menu option.
      This option is available only for cards that are Inactive (see the State column).
      A confirmation window is displayed.
    3. Click the Confirm button in the confirmation window.
      The card is thawed and its State becomes Active.
  4. To thaw several cards at once:
    1. Click the checkboxes in the first column of the table for all cards that you want to thaw.
      Checkboxes are available only for Inactive and Active cards.
    2. Click the Thaw button below the table.
      The Thaw button is active only if you selected at least one Inactive card.
      A confirmation window is displayed.
    3. Click the Confirm button in the confirmation window.
      If you selected any Active cards, these cards will not be included in this process.
      The Batch Card Thaw Details page is displayed with the progress of the batch process.
    4. If you are processing many cards and you expect the process to take a long time, note down the Batch Reference displayed on this page, leave the page, and check progress later: see How do I find a specific batch?.