What do I do if a batch operation fails?

  1. If the failed batch operation involved loading funds onto cards, check if the funding account has sufficient funds.
    The most common cause of failed operations is not enough funds on the funding account.
  2. If this does not help or does not apply, retry the operation to see if the issue was temporary.
  3. If this does not help, contact your Ixaris support team.
    1. Note down the batch reference number for the failed batch operation.
      You can find the batch reference number in the Batch Reference field or in the Batch Ref. No. column.
    2. Provide the batch reference number with your request.